Linda Suskie

  A Common Sense Approach to Assessment & Accreditation


Why set targets for assessment results?

Posted on February 28, 2016 at 7:30 AM Comments comments (1)

In a recent ASSESS listserv, Jocelyn Shadforth asked for opinions on the value of setting targets for collective performance. She sees the value of clearly defining what constitutes acceptable performance and reporting the percentage of students who achieve that performance level. But she wondered about the merit of setting a target for what that proportion should be.


I think Jocelyn’s priorities are right. As I suggested in my October 16, 2015, blog on two simple steps to better assessment, we need rubrics whose performance levels clearly define acceptable and unacceptable performance, not using subjective terms such as “Good” or “Fair.” If all our rubrics were designed this way, we’d move light years ahead in terms of generating truly useful, actionable assessment results.


But, as I suggested in my June 6, 2015, blog on overcoming barriers to using assessment results, I do think we need a clear sense of what results are satisfactory and what results aren’t. Let’s say 75% of your students meet your standard for acceptable performance. Do you have a problem or not? Without a target, if less than 100% of students meet the standard, one could conclude there’s always room for improvement. And if every student meets the standard, one could conclude that the standard was too low. Either way, you have more work ahead of you—a demoralizing prospect!


I think faculty deserve to set a target that will let them say, at least sometimes, “We’re not perfect, but we’ve done our job, and we’ve done it pretty darned well, and all we need to do from this point forward is stay the course.” And I'd like them to celebrate that decision with a pizza party!


As I suggested in my March 23, 2015, blog on setting meaningful benchmarks or standards, the target is going to vary depending on what you’re assessing. I’ve often said that I want my taxes done by an accountant who does them correctly 100% of the time. And I want to be confident that if I hire an accountant who graduated from your college, he or she can indeed do them correctly, not be one of the 30% or 25% or 20% who doesn't always do them correctly. But if one of your gen ed goals is to develop students’ creative thinking skills, you might be satisfied if half or three-quarters of your students achieve your target.


What I suggested in my March 23 blog is that you first define the performance level that would embarrass you if a student passed your course, or completed your gen ed requirement, or graduated with that competency level. For example, you would be embarrassed by a college graduate who can’t put together a coherent paragraph. You really should have a target that close to 100% of students (at least those who pass) surpass that level…but maybe not exactly 100%, since there will always be the occasional student who misunderstands the assignment, is sick while completing the assignment, etc.


And then I’ve never met a faculty member who would be satisfied if every student performed at a minimally adequate level…and none did any better. So it may be worthwhile to set a second target for the proportion of students for whom we’d like to see exemplary work.


One last key from my March 23 blog to setting meaningful targets: don’t pull targets out of a hat, but use data to inform your thinking. Maybe hold off on setting targets until you use your rubric once and see what the results are. Or, if you’re using a published instrument like NSSE, look at the national averages for your peers and decide if you want to be, say, above the average of your peers on certain criteria.


Bottom line: Yes, I think targets are an extremely important part of meaningful assessment, and they can actually save assessment work in the long run, but only if they’re established thoughtfully.

Two simple steps to better assessment

Posted on October 16, 2015 at 7:45 AM Comments comments (0)

I recently came across two ideas that struck me as simple solutions to an ongoing frustration I have with many rubrics: too often they don't make clear, in compelling terms, what constitutes minimally acceptable performance. This is a big issue, because you need to know whether or not student work is adequate before you can decide what improvements in teaching and learning are called for. And your standards need to be defensibly rigorous, or you run the risk of passing through and graduating students unprepared for whatever comes next in their lives.

My first "aha!" insight came from a LinkedIn post by Clint Schmidt. Talking about ensuring the quality of coding "bootcamps," he suggests, "set up a review board of unbiased experienced developers to review the project portfolios of bootcamp grads."

This basic idea could be applied to almost any program. Put together a panel of the people who will be dealing with your student after they pass your course, after they complete your gen ed requirements, or after they graduate. For many programs, including many in the liberal arts, this might mean workplace supervisors from the kinds of places where your graduates typically find jobs after graduation. For other programs, this might mean faculty in the bachelor's or graduate programs your students move into. The panels would not necessarily need to review full portfolios; they might review samples of senior capstone projects or observe student presentations or demonstrations. 

The cool thing about this approach is that many programs are already doing this. Internship, practicum, and clinical supervisors, local artists who visit senior art exhibitions, local musicians who attend senior recitals--they are all doing a various of Schmidt's idea. The problem, however, is that often the rating scales they're asked to complete are so vaguely defined that it's unclear which rating constitutes what they consider minimally acceptable performance.And that's where my second "aha!" insight comes into play. It's from a ten-year-old rubric developed by Andi Curcio to assess a civil complaint assignment in a law school class. (Go to, then scroll down to Civil Complaint: Rubric (Curcio) to download the PDF.) Her rubric has three columns with typical labels (Exemplary, Competent, Developing), but each label goes further.

  •  "Exemplary" is "advanced work at this time in the course - on a job the work would need very little revision for a supervising attorney to use." 
  • "Competent" is "proficient work at this time in the course - on a job the work would need to be revised with input from supervising attorney." 
  • And "Developing" is "work needs additional content or skills to be competent - on a job, the work would not be helpful and the supervising attorney would need to start over." 

Andi's simple column labels make two things clear: what is considered adequate work at this point in the program, and how student performance measures up to what employers will eventually be looking for.

If we can craft rubrics that define clearly the minimal level that students need to reach to succeed in their next course, their next degree, their next job, or whatever else happens next in their lives, and bring in the people who actually work with our students at those points to help assess student work, we will go a long way toward making assessment even more meaningful and useful.

Setting Meaningful Benchmarks or Standards

Posted on March 23, 2015 at 7:50 AM Comments comments (3)

One of the biggest barriers to understanding and using assessment results is figuring out whether or not the results are good enough by setting appropriate benchmarks or standards. Most faculty and administrators don’t have any idea how to do this and end up pulling numbers out of a hat!


Here are seven steps to setting good-quality benchmarks or standards for rubrics:


1. Know how the assessment results will be used: who will use them and what decisions the results will inform. If the purpose is to fund things that need improvement (something many accreditors want to see), you’ll want to set a relatively high bar so you identify all potential areas for improvement. If the purpose is to maintain the status quo, you’ll want to set a relatively low bar so your students appear to be successful.


2. Clarify the potential harm of setting the bar too high or too low. If the bar is set too high, you may identify too many problems and spread yourselves too thin trying to address them all. If the bar is set too low, you increase the risk of graduating incompetent students.


3. Bring in external information to inform your discussions. Disciplinary and professional standards, employers and alumni, peer programs and colleges, faculty teaching more advanced courses—any of these help you develop justifiable benchmarks.


4. Have a clear rubric, with clear descriptions of performance in every box. The fuzzier your rubric, the harder it is to set meaningful benchmarks.


5. Look at the assignment that the rubric is evaluating, as well as samples of student work, to inform your thinking. Students’ organization and grammar will likely be weaker on an essay exam question completed in a short amount of class time than on a research paper subject to multiple revisions.


6. For each rubric criterion, identify the performance level that represents a minimally competent student: one whose performance would not embarrass you. Setting standards or benchmarks is inherently a value judgment, so a group of people should do this—the more the merrier—by voting and going with the majority. Not all rubric criteria will have the same benchmark: basic or essential competencies like grammar may have a higher benchmark than “aspirational competencies” like creative thinking.


7. Ground your benchmarks with data…but after that first vote. If you have assessment results in hand, or results from peer colleges or programs, share them and let everyone discuss and perhaps vote again. If your students’ performance is far below your benchmark, think about setting short-term targets to move your students toward that long-term benchmark.

If you’d like to learn more, I’ll be talking about these seven steps at the Higher Learning Commission’s Annual Conference. My session, “How Good is Good Enough? Principles for Setting Benchmarks,” is on Sunday, March 29, at 1:00 p.m.